Frequently Asked Questions
On this page you can find the most frequently asked questions about our service, cars, legal information and more. If you need further assistance, please contact us through our contact form.
What should I do to rent a car?
How many kilometres/miles can I do?
Can I choose the car I want to reserve?
What is the procedure if you return the vehicle with damage?
In the case of negligence or violation of the Driving Law, no insurance will cover the damage.
In case the customer has opted for Basic Insurance, any damage verified will be the customer’s entire responsibility up to the maximum amount of the deductible presented.
In the event of opting for SCDW insurance, the customer will not have to pay any damages, when proved it’s not due to negligence or a violation of the Driving Law.
Do I need a Driving License?
In case of being a driver with less than 2 years license and/or less than 21 years, the payment of the deductible is mandatory, as well as a fee added to the total value of your booking purchase, according to our in-store rates.
What documents should I present when picking up the vehicle?
What is the minimum rental period?
Does the car come with full tank?
No. The vehicles must be delivered with the same amount as the initial contract, and for each 1⁄4 of deposit missing, a fee of 25€ will be charged.
Will the customer be reimbursed for the surplus fuel?
Do you have insurance?
You can choose the SCDW option – deductible exception, total tranquillity 7M offers SCDW that eliminates the responsibility for the deductible.
The SCDW doesn’t cover the loss of keys, accessories, original documents and tyre damage.
What if i get Fines and/or Penalties?
If the customer does not pay the fines directly, a service fee of 10€ will be charged, with VAT, plus the amount of the fine(s).
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